Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by Shoie33 ("we", "us", "our", "the Platform") and applies to all personal data collected, processed, stored, or shared in connection with your use of the Shoie33 website accessible at https://shoie33.cam and all associated services, features, and communications.

We are committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. This Policy explains what data we collect, why we collect it, how we use and protect it, and the rights you have in relation to it.

By registering an account on Shoie33 or by continuing to use the platform after having been presented with this Policy, you acknowledge that you have read and understood its contents and consent to the data processing activities described herein. This Policy must be read alongside our Terms & Conditions, which form an integral part of your agreement with Shoie33.

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable individual, including but not limited to name, email address, phone number, date of birth, payment account details, and IP address.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion.
• "Data Controller" means Shoie33, which determines the purposes and means of processing your personal data.
• "Data Processor" means any third-party entity that processes personal data on Shoie33's behalf, under written instruction and data processing agreement.
• "KYC" means Know Your Customer — the mandatory identity and age verification process applied to all Shoie33 accounts prior to the processing of any withdrawal request.
• "User" / "Player" / "Member" means any individual who accesses the Shoie33 platform, whether or not they have registered an account.
• "Cookies" means small text files placed on your device by the Shoie33 website to enable certain functions, remember preferences, and collect anonymised usage analytics.
• "Sensitive Data" means a subset of personal data that warrants a higher level of protection, including but not limited to financial account details, identity document numbers, and health-related information submitted in the context of responsible gambling self-exclusion requests.

3. Personal Data We Collect

Shoie33 collects the minimum personal data necessary to provide our services, ensure regulatory compliance, and protect the integrity of the platform. The categories of data we collect include:

3.1 Registration & Account Data

• Full legal name as per your identity document
• Date of birth (for age verification — minimum age 21)
• Email address (primary means of account communication)
• Mobile phone number (for account security and notifications)
• Username and encrypted password credentials
• Residential address (required for KYC compliance)

3.2 Identity Verification (KYC) Data

• Copy of valid government-issued photo identity document (e.g., Malaysian IC / MyKad, passport)
• Identity document number
• Selfie photograph submitted for live facial matching against identity document
• Proof of address documentation (where required by enhanced KYC procedures)

3.3 Financial & Transaction Data

• Payment method identifiers (e-wallet registered numbers, bank account last four digits, cryptocurrency wallet addresses)
• Deposit and withdrawal transaction records including amount, date, time, and payment method
• Account balance history and betting activity records
• Bonus claims, wagering history, and promotion participation records

3.4 Technical & Device Data

• IP address at time of registration, login, and each session
• Device type, operating system, and browser version
• Session timestamps, page interaction logs, and navigation data
• Geolocation data (country and region level, derived from IP address)

3.5 Communication Data

• Content of live chat conversations with our support team
• Email correspondence submitted to [email protected]
• Feedback, complaints, and dispute documentation
• Marketing communication preferences and consent records

4. How We Collect Your Data

Shoie33 collects personal data through the following means:

• Direct collection: Data you voluntarily provide during account registration, KYC submission, deposit and withdrawal requests, live chat support interactions, and correspondence with our team.
• Automated collection: Technical and device data collected automatically through cookies, server logs, and session analytics tools as you navigate and interact with the Shoie33 platform.
• Third-party sources: Identity verification data may be supplemented through licensed KYC verification service providers to cross-reference the documents you submit. Payment transaction data is provided to us by our payment processing partners upon completion of a transaction. Fraud prevention data may be received from third-party fraud detection and risk management services.

5. Purposes of Data Processing

Shoie33 processes your personal data for the following specific purposes:

6. Legal Basis for Processing

Shoie33 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract we have with you — i.e., to operate your account, process deposits and withdrawals, and deliver gaming services.
• Legal obligation: Processing required to comply with our KYC, anti-money laundering (AML), and responsible gambling obligations under applicable law.
• Legitimate interests: Processing conducted for purposes including fraud prevention, platform security, and internal analytics — where such processing does not override your privacy rights.
• Consent: Processing for optional purposes such as direct marketing and the use of non-essential cookies — where you have provided explicit consent, which may be withdrawn at any time.

7. Sharing Your Personal Data

Shoie33 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of third parties only where strictly necessary:

• Payment service providers: To process deposit and withdrawal transactions. Shoie33 works with partners that support Malaysian payment methods including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency networks. These providers are bound by data processing agreements and are prohibited from using your data for any purpose beyond transaction processing.
• KYC and identity verification services: Licensed third-party verification providers who assist in validating the identity documents submitted by Players. These providers operate under strict confidentiality obligations.
• Fraud prevention and security services: Risk management service providers who help Shoie33 detect and prevent fraudulent account activity, bonus abuse, and money laundering.
• Legal and regulatory authorities: Shoie33 may disclose personal data to law enforcement, regulatory bodies, or courts of competent jurisdiction where required by law or in response to a valid legal order.
• Professional advisors: Lawyers, auditors, and other professional advisors who require access to certain data in connection with their professional services to Shoie33, subject to professional secrecy obligations.

8. Data Retention

Shoie33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply as general guidance:

• Account and registration data: Retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, in compliance with AML and responsible gambling record-keeping requirements.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Communication records (live chat, email): Retained for up to three (3) years from the date of the communication, or longer if related to an open dispute or legal proceeding.
• Technical and analytics data: Anonymised and aggregated within 24 months of collection. Non-anonymised technical logs retained for up to 12 months.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification.

9. Data Security

Shoie33 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage of all sensitive personal data at rest
• Role-based access controls ensuring that personal data is accessible only to authorised personnel on a need-to-know basis
• Two-factor authentication (2FA) available for all Player accounts
• Regular security assessments and penetration testing of platform infrastructure
• Strict third-party vendor due diligence to ensure data processors maintain equivalent security standards

While Shoie33 takes all reasonable steps to safeguard your data, no internet-based system can guarantee absolute security. Players are strongly encouraged to use strong, unique passwords for their Shoie33 accounts and to enable 2FA to reduce the risk of unauthorised access.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, Shoie33 will take prompt action to contain the breach and will notify affected individuals as required by applicable data protection obligations.

10. Cookies & Tracking Technologies

The Shoie33 website uses cookies and similar tracking technologies. A cookie is a small text file stored on your device when you visit a website. Cookies enable certain platform features, remember your preferences, and help us understand how visitors interact with our site.

10.1 Types of Cookies We Use

10.2 Managing Cookie Preferences

Essential security and session cookies are strictly necessary for the platform to function and cannot be disabled. You may opt out of functional and analytics cookies by adjusting your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, or receive a warning before a cookie is stored. Disabling certain cookies may affect the functionality of parts of the Shoie33 platform.

11. Your Rights in Relation to Your Personal Data

You have the following rights in relation to the personal data that Shoie33 holds about you. These rights may be exercised by contacting our support team at [email protected] or via the on-site live chat.

Shoie33 will respond to all verified data rights requests within a reasonable timeframe, typically within 30 calendar days of receipt. In exceptional circumstances involving complex or multiple requests, we may require up to 60 days and will communicate any extension in advance.

12. Children & Minors

The Shoie33 platform is strictly intended for individuals aged 21 years or older. We do not knowingly collect personal data from anyone under the age of 21. If you are under this age, you must not use the platform, register an account, or submit any personal information to Shoie33.

If Shoie33 becomes aware that personal data has been collected from an individual under the minimum age threshold, we will promptly delete all such data, close the associated account, and return any deposited funds to the originating payment method, subject to applicable verification procedures.

Parents or guardians who believe that a minor under their care may have registered on the Shoie33 platform are encouraged to contact our support team immediately at [email protected].

13. Third-Party Links & Services

The Shoie33 platform does not include links to external third-party websites for commercial purposes. Where third-party services are integrated into the platform — such as payment gateways, KYC verification providers, and live dealer game studios — these providers operate under their own privacy policies and data processing agreements with Shoie33.

Shoie33 is not responsible for the privacy practices of third-party service providers. All third-party processors engaged by Shoie33 are required to process personal data only on Shoie33's documented instructions and in accordance with applicable data protection law.

14. Amendments to This Privacy Policy

Shoie33 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing activities, applicable law, or platform features. All revisions will be published on this page with an updated "Last Updated" date. Where changes are material — meaning they affect your rights or how we use your data in a significant way — we will provide additional notice via account notification or email where reasonably practicable.

Continued use of the Shoie33 platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any material amendment, you may request account closure by contacting our support team, and your withdrawable balance will be processed in accordance with our standard withdrawal procedures.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or would like to raise a concern about how Shoie33 handles your personal data, please contact us through the following channels:

This Privacy Policy was last revised on 1 January 2026. By accessing or using the Shoie33 platform on or after this date, you confirm your acceptance of the practices described herein.